Phil Talbert took the plunge and bought an electronic medical record system for his small medical practice in Shelby in 2010, assuming the pricey computer program would last years, perhaps a career. Then a month ago, just as Talbert was getting comfortable using the system and appreciating its potential, the physicians assistant got a jolt: The service, called MyWay, was being discontinued. The technology, which doesn’t work on smartphones and tablets, is already obsolete. MyWay, in use by more than 4,000 doctors nationwide, had cost up to $30,000 per doctor to install, or about $600 a month per physician as a subscription service. “We bought what we bought thinking it was a stable...
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